Become a part of Pemo’s incredible team!
We’re bold, collaborative, and ego-free. We challenge each other positively, encourage courageous decisions, and always aim high. Excited to be part of something big? We’re hiring a Customer Success Manager..
What you’ll be doing
- Serve as the primary point of contact for new customers during onboarding, ensuring a smooth, timely, and positive experience.
- Conduct needs assessments to understand customer goals, challenges, and desired outcomes.
- Guide customers step by step through account setup, product training, and best practices.
- Collaborate closely with Sales, Product, and Customer Success teams to ensure seamless handovers and consistent communication.
- Proactively address customer questions, concerns, and expectations while offering tailored solutions.
- Act as a trusted advisor by providing consultative recommendations and data-driven insights to optimize the customer’s use of Pemo.
- Track onboarding progress, collect customer feedback, and share insights internally to drive continuous improvement.
- Identify opportunities to streamline and automate the onboarding process for efficiency and scalability.
Who we are looking for
- Enthusiastic, empathetic, and genuinely passionate about customer success.
- Highly organized with excellent attention to detail.
- Strong communication and interpersonal skills with the ability to build trust quickly.
- Collaborative team player who thrives in a customer-centric environment.
- Curious and willing to learn, with a proactive and problem-solving mindset.
- Comfortable working independently and remotely, as well as in a fast-paced startup setting.
- Bachelor’s degree in Business Administration, Communications, or a related field (or equivalent experience).
- 2–4 years of experience in Customer Success, Account Management, or Onboarding roles (SaaS/fintech/startup experience is a strong plus).
- Proven track record of managing customer relationships and delivering exceptional client experiences.
- Strong understanding of SaaS platforms, financial technology, or spend management solutions.
- Experience with CRM and customer success tools (e.g., HubSpot, Salesforce, Zendesk, Intercom, or similar).
- Data-driven mindset: ability to analyze customer usage and provide actionable insights.
- Excellent presentation, training, and facilitation skills (comfortable conducting demos and webinars).
- Fluency in English; Arabic is a plus.
Why Pemo?
Work your way with flexible hours, remote-friendly (GMT+4), and freedom to take time off when you need it. Join a global team of fintech experts, backed by $18M+ from top investors and named in Forbes ME Top 50. At Pemo, you’ll innovate, grow, and help shape the future of spend management in MENA.
A little more about our company
At Pemo, we believe that all business owners deserve to be successful. Business owners deserve to spend their time and money doing what they do best - running their businesses. They deserve to stay in control of their finances, at any point in time, effortlessly! That's why we have built the all-in-one spend management platform that empowers MENA business owners and their teams.
With Pemo, company spending becomes easy, fast and transparent. Teams can spend smarter and autonomously. Business owners can run more efficient workplaces and keep control of their finances. Pemo gives superpowers to businesses so they can be bold and fast.